FAQs

Have a question? We have answers.

Yes! That is the preferable method, except for bulk, engraved items.

We use USPS or UPS-Either method will provide a tracking ID for you to follow the package along the route.

We typically ship on Mondays and Thursdays. Order 24 hours in advance of shipping day, to ensure it’s sent ASAP. Anticipate a five-day lead time for any engraved purchases. Need shipping delayed? No problem, just send us a note!

our shipping costs include all packaging materials, along with postage.

A PNG or SVG file with a transparent background works best. Delays in shipping can result with a lower-quality image.

Real Estate Agents are allowed to write off a $25 closing gift and all shipping expenses.Instead of hiding shipping expenses in the cost of the item like most retail websites, we make sure you can take advantage of the shipping tax deduction and charge as a separate line item.

Items are considered marketing materials if they are ordered in bulk and labeled with your name and/or company info. Please verify with your accountant any deductions for your tax return.

Yes, and it’s so easy! We keep up with your client gift purchases so you don’t have too! Get an end of year report from us to give to your accountant. Your account creation also enables you to look up past orders to send home anniversary notes!

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